Welcome to Origin Cacao. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions of use. Please read these terms carefully before using our website.

Use of the Website:

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Product Information:

We strive to ensure that all information regarding our products, including but not limited to descriptions, pricing, and availability, is accurate and up-to-date. However, we do not warrant that the product descriptions or other content on this site are current, complete, reliable, or error-free.

Intellectual Property:

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Limitation of Liability:

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

Links to Other Websites:

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Changes to Terms and Conditions:

Origin Cacao reserves the right to make changes to these terms and conditions at any time. Any amendments will be effective immediately upon posting on this site.

Refund/ Return Policy

At Origin Cacao, our priority is your satisfaction with our products. To ensure a smooth process for refunds and returns, we have established the following policy.

Exceptions / Non-Returnable Items

For health and safety reasons, certain items cannot be returned or refunded. This includes perishable goods, such as opened packages of cacao, blue Lotus Tea, or infused coffee and other products as well. We prioritize the safety and wellbeing of our customers and, therefore, cannot accept returns on items that have been opened or used.

Damages And Issues

Although we take extensive precautions in packaging and shipping, we understand that unforeseen circumstances might lead to damaged items. Should you receive a damaged or defective product, please contact us immediately. We may require photographic evidence or other documentation to process a refund or return.

Exchanges

In cases where an item is damaged or defective, an exchange may be provided. Contact our customer service team to facilitate the exchange process. The damaged item will need to meet the criteria for exchange, and we’ll guide you through the necessary steps.

Refunds

Refunds are applicable to eligible returned items. Upon receipt and inspection of your returned product, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment.

Privacy Policy

Your privacy is most importance to us at Origin Cacao. We are committed to safeguarding your personal information and ensuring its secure handling.

Collecting Personal Information

To enhance our services and tailor our products to better suit your needs, we may collect personal information such as your name, address, email, and payment details. Your information helps us improve our offerings and personalize your experience.

Sharing Personal Information

Rest assured, at OriginCacao, we prioritize the protection of your personal information. We only share necessary delivery details with the shipping company to ensure the prompt and accurate delivery of your orders. Apart from this requirement, we do not share any of your personal information with third parties without your explicit consent, unless it is necessary to comply with legal obligations or to protect against fraudulent activities.

GDPR

Compliance with the General Data Protection Regulation (GDPR) is a fundamental aspect of our commitment to securing and managing your data according to the stipulated guidelines.

Cookies

Our website utilizes cookies to enhance your browsing experience. These cookies assist us in understanding and storing your preferences for future visits and enable us to collect aggregate data on site traffic and interaction. This helps us continually improve and optimize our website’s functionality.

Contact

For any questions or concerns about our refund/return policy or privacy practices, feel free to contact our customer service team. We are here to assist you and can be reached at [email protected]

Thank you for choosing originCacao.